
Terms and Conditions
Terms and Conditions (Including Privacy Policy)
1. About these terms and conditions
1.1 These terms and conditions advise you about MotoWorkshop, your workshop booking, your responsibilities, our responsibilities, and the terms upon which you may book and attend your MotoWorkshop workshop. They also advise you about the terms upon which you may make use of our website (www.motoworkshop.co.uk), hereafter referred to as the 'site’ – whether as a website guest (with or without an existing MotoWorkshop booking) or a user with site secure access permissions.
1.2 Those who book our workshops and/or use our site shall within these terms and conditions, and hereafter be referred to as ‘you’ and/or ‘your’.
1.3 Within our terms and conditions, the word ‘site’ shall extend to ‘our’ booking, payment, email and video platforms, our CRM, content on our social media, eLearning resources and emails.
1.4 You should read our terms and conditions carefully before you start to use our site or make a workshop booking. By using the site, you indicate that you accept our terms and conditions and agree to abide by them.
2. MotoWorkshop.co.uk is a domain name owned by MotoWorkshop and operated, along with all associated administration by Hardtailchop Ltd..
2.3 MotoWorkshop workshops are delivered and locally coordinated by Hardtailchop Ltd.
2.4 MotoWorkshop shall collectively, within these terms and conditions, and hereafter be referred to as ‘we’, ’us’ and/or ‘our’.
3. About MotoWorkshop
3.1 MotoWorkshop is a community-led initiative offering theory and practical workshop sessions, eLearning and digital content, as well as off-road training and on-road observed rides for motorcyclists who are legally allowed to ride on the road.
3.2 We retain the right to decide upon the local need for MotoWorkshop delivery and no guarantee is given or implied around delivery, or continuance of delivery, in any given area.
3.4 We retain the right to set a minimum level of attendance and may cancel any workshop where minimum numbers are not reached.
3.6 Our workshops, including any self-guided eLearning, will normally last a minimum of two hours (including breaks).
3.7 Our workshops are women-only.
4. Our responsibilities
4.1 The site has been compiled in good faith from sources we believe to be reliable, current, and trustworthy. That said, material on the site may be out of date at any given time and we are under no obligation to update such material, although our aim is to update the site regularly.
4.2 We accept no responsibility or liability for any actions, negligence, consequences of any error or omission, any injury, loss, or damage suffered by you or other users of any of the information published in any part of our site or resulting from your participation in any aspect of MotoWorkshop or our workshops.
4.3 In relation to our site, you may store or print copies or extracts from its pages for your personal and non-commercial use only, always referencing the source of such information. You are not permitted to copy, download, store (in any medium), transmit, show, or play in public, adapt, or change in any way the content of our site pages, content, videos and/or eLearning for any other purpose whatsoever without our prior written permission in a durable medium (e-mail or written).
4.4 Our site information and/or content alone does not form any basis of a contract with you or users of our site.
4.5 Links from our site are for information only. We cannot be held responsible for the accuracy, completeness, or content of pages on websites to which links have been made from our site and over whose moderation or onward links we have no control. In the absence of confirmation to the contrary, we do not endorse any views expressed, products and/or services offered on other websites.
4.6 We reserve the right to suspend the operation of our site for maintenance or upgrade work from time to time and as necessary. We cannot guarantee that your access to, and use of the site will be uninterrupted or error free. We reserve the right to indefinitely terminate site access and your access to our site should circumstances dictate.
5. Liability and equipment
5.1 We do not hire out or supply motorcycles for participation in our workshops. You will need legitimate access to a road legal, roadworthy motorcycle to participate in some of our workshops. This will be advised during the booking process.
5.2 We do not hire out or arrange supply of motorcycle safety equipment or personal protective equipment (PPE) for participation in our workshops.
5.4 We hold public liability indemnity whilst you are engaged with our workshops. We do not provide motor insurance, employer liability or other insurance cover. We recommend you advise your motor insurer of your intention to engage in our workshop.
6. Your responsibilities
6.1 If you book one of our workshops, it is your responsibility to attend at the arranged location and time, in a fit condition to participate. If you cannot attend, you should advise us quoting your contact details, workshop date and booking/reference numbers – as provided to you at the time of booking.
6.2 You are expected to treat other workshop attendees, and us with respect at all times.
6.3 We operate a no smoking/no vaping policy during classroom elements. This includes the use of all electronic vaping devices. You should only undertake smoking and/or vaping activity in designated areas as defined by us.
6.4 We reserve the right to refuse to provide you with a workshop or any part thereof or to cancel any workshop you have booked, without liability, if you fail to meet the requirements outlined within our terms and conditions, in our booking process or in the interests of safety at any time.
8. Workshop payment
8.1 Your workshop fee is as advised on the booking pages of this site.
8.3 Your booking fee, in part or full, may be payable by you as part of your workshop booking or may be paid by subsidies in certain delivery areas. Such local arrangements may not be under our control and may change from time to time and without notice.
8.4 Your payment will be required in UK sterling and made in advance of your workshop. Payment can be made to us on-line using a legitimate, valid credit or debit card. Industry standard levels of security are applied to these transactions and a closed padlock should be visible in your web browser indicating that your personal and payment details are encrypted.
8.5 Your cleared funds must be available before provision of your workshop can take place. You can, if necessary, contact us to discuss other payment options. You will at all times be liable for any payments that remain outstanding to us.
8.6 We accept no responsibility or liability for any payments, being lost, misappropriated, delayed, tampered with, rejected, having insufficient funds or for any over-payment on your part.
8.7 Once we have cleared funds, your workshop will be booked, and confirmation sent to you by email. Your workshop will be delivered in accordance with our arrangements and booking details unless the exigencies of emergency service duty or circumstances beyond our control dictate differently.
9. Your consumer rights
9.1 The Consumer Contracts Regulations 2013 apply to the sale of services without face-to-face contact via a variety of media including the internet and telephone. To comply with the requirements of these regulations, we provide the necessary pre-contractual, right to cancel and supplier delivery obligation information within our terms & conditions.
9.2 Information (pre-contractual) around our identity, service characteristics, pricing, payments, address, advance payments, and delivery arrangements are in our terms and conditions.
9.3 You should be aware of your consumers’ right to cancel your workshop booking. Full details can be found by reading the Consumer Contracts Regulations 2013.
9.4 Our contract with you becomes binding when you complete your workshop booking, providing it can be shown that we received your booking. We cannot be held responsible for bookings not received because of circumstances beyond our control.
9.5 When you complete your workshop booking, you will receive a confirmation e-mail including details of your right to cancel. Pre-contractual information is also given during our on-line booking process and in a format allowing you to print/save to durable media.
9.6 If you book via the telephone, you will be verbally advised of the pre-contractual information and you will be emailed a copy of the pre-contractual information together with advice about your right to cancel.
9.7 You have the right to cancel your booking for a period of 14-days, counting from the day after your booking was completed.
9.8 Once 14-days pass, counting from the day after your booking was completed, your right to cancel (without fees) will end. Bookings made with less than 14 days before the date of the workshop will not be refundable under any circumstances.
9.9 If you cancel your workshop within 14-days of booking, you can request a refund of the money you have paid ‘us’. Where requested, we will return ‘your’ funds within 28 working days.
9.10 We would advise you to keep some evidence of having given us cancellation notice, such as a certificate of posting or confirmation/copy of email.
9.11 The Consumer Credit Act 1974 provides protection should someone else fraudulently use your payment card to pay us. In these circumstances you are entitled to cancel the payment and be reimbursed in part or whole by your card issuer. This is something you must discuss with your card issuer. We also advise you to report such matters to your local police.
9.12 The Consumer Contracts Regulations 2013 do not generally affect your consumer rights under other legislation. Once your 14-day ‘cooling off’ period (Consumer Credit Act 1974 and Consumer Contracts Regulations 2013) has passed, any cancellations you make will attract fees.
10. Refunds
10.1 Subject to: (a) compliance with the relevant legislation and, (b) our terms and conditions, we do not issue refunds. We do however issue vouchers in lieu of refunds – as detailed elsewhere within ‘our’ terms and conditions.
10.2 ‘Our’ vouchers, when issued in lieu of refund are subject to the following terms:
Issued to the value of your original payment, less a £15 administration fee.
Only to be used towards a new MotoWorkshop workshop booking.
Unless agreed with us, must be used by you.
Our terms do not affect your statutory/consumer rights under any relevant legislation.
We operate a ‘one cancellation’ policy (subject to ‘our’ full terms and conditions) such that:
(a) your workshop can only be cancelled once and,
(b) a voucher will only be issued to you once and
(c) we will not administer repeated workshop cancellations.
Unless stated otherwise, your voucher will be valid for 12 months. Your voucher will be non-transferable and will have no cash value.
10.3 We will abide by all relevant consumer credit, contracts, and other regulations, but issue vouchers to avoid the financial and administrative burdens caused by cancellation.
10.4 On occasion, we may at our discretion offer to facilitate the transfer of your booking to another attendee if you are unable to attend.
11. Personal details
11.1 Any personal details you give us will be held and processed in accordance with the provisions of our Data Processing Agreement and in compliance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 in so far as they apply to our use of data, including your data. For the purposes of Article 4 of the General Data Protection Regulation (EU) 2016/679, details of the data controller in relation to the information you supply is listed here: MotoWorkshop.co.uk/data.
11.2 Personal information you provide will be used for our purposes, by us, and/or our agents, for administration and any future evaluation of our scheme and your participation. Such data will be retained in line with our privacy policy. You have the right to decline the use of such information for anything other than administration of your workshop booking. In this event, you must notify us of your decision as soon as reasonably practicable and in any case within three working days of your booking confirmation. Our online booking processes also make provision for these permissions.
11.3 We will contact you regarding bookings, feedback, follow-up, motorcycle skills/safety and MotoWorkshop news/updates. We will not, contact you with requests for your personal or financial information or direct you to any web page that asks for this information. Should this happen, do not respond, and do not open any e-mail attachments. If you are suspicious about any such communication, please contact us.
11.4 You have the right to ask for a copy of any information we hold about you. We reserve the right to charge a £15 administration fee to cover our costs in recovery of your information, sometimes referred to as a ‘Subject Access Request’ (SAR) and/or correction of any inaccuracies contained therein.
12. Jurisdiction
12.1 Our terms and conditions shall be governed and interpreted in accordance with English law as if our terms and conditions were a contract wholly entered into and wholly performed within England and you consent to the non-exclusive jurisdiction of the English courts.
13. Policy updates
13.1 Our terms and conditions were last updated on the 1st of January 2025.